manila365 Casino & Sportsbook Data Care

This page describes what we collect when you use manila365 and how we keep that data protected. When you open an account on our platform, we ask for your email, phone number, and residential address. When you make a deposit using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer via mobile banking, local payment, online payment, or e-wallet, we record the transaction details. We store this information on secure servers and use it only for account management, payment processing, and legal compliance.

We do not sell your personal data to third parties. We do not use your data to build marketing profiles or share it with external advertisers. Our third-party processors—payment gateways, document verification services, and hosting providers—operate under strict confidentiality agreements. Your data remains your data, and we treat it as such.

Our servers may sit outside your jurisdiction. Data transfers happen over encrypted connections. We comply with standard data-protection practices in every jurisdiction where we operate. If you have questions about how we handle your information, our support team can explain our processes in detail.

What Data We Collect on manila365

We collect data in several categories when you use manila365:

• Account information: email address, username, password hash, full name, date of birth, phone number, residential address, and country of residence.
• Payment data: transaction amounts, deposit and withdrawal timestamps, payment method used (e-wallet or bank name), and transaction status.
• Identity verification documents: photos of your government ID (passport, national identity card) and proof of address (utility bill or bank statement) for KYC compliance.
• Gameplay data: game selections, session timestamps, wager amounts, and account balance changes.
• Technical data: IP address, device type, browser version, and approximate location (country/city level, not precise GPS).
• Support interactions: messages you send to our support team, including timestamps and conversation topics.

We do not collect data from your device (contacts, calendar, photos, location history) unless you grant explicit permission. We do not track your activity outside of manila365. We do not buy data about you from brokers or data aggregators.

How We Use Your Data on manila365

We use your data for specific, legitimate purposes:

• Account management and authentication.
• Processing deposits and withdrawals.
• Verifying your identity (KYC) to comply with financial regulations.
• Detecting and preventing fraud, money laundering, and gaming abuse.
• Responding to support requests and resolving disputes.
• Sending you transactional emails (deposit confirmations, withdrawal status).
• Complying with court orders and legal investigations.

We do not use your data to build a marketing profile, sell to advertisers, or send unsolicited promotional emails. If you receive a promotional offer from manila365, it's because you opted in during account setup. You can opt out of promotional emails at any time via your account settings or by contacting our support team.

Our support team stores your messages to track issues and improve our service. These records help us remember your previous conversations so you don't have to repeat yourself. Your support history remains confidential within our team.

Data Storage, Third Parties, and Your Rights on manila365

We store your data on encrypted servers located outside your country. Our hosting provider operates multiple data centres across regions. We use encryption both in transit (HTTPS/TLS) and at rest (AES-256 or equivalent). Our database backups are encrypted and stored securely.

Third-Party Processors and Data Sharing

We work with trusted third parties to deliver our service:

• Payment processors: Our e-wallet and bank partners process your deposits and withdrawals. They receive only the data necessary to complete transactions.
• Identity verification service: We use a certified KYC provider to verify your documents. This service receives your photos and address only, not your gameplay data.
• Hosting provider: Our cloud infrastructure partner stores our servers and databases. They access only encrypted data.
• Support platform: Our live-chat and ticketing system stores support conversations. It is encrypted and access-restricted.

All third-party processors sign data-processing agreements committing them to confidentiality and compliance. We audit these partners regularly. We do not share your data with advertisers, data brokers, or marketing platforms. We do not sell or rent your information.

Your Rights and Account Data on manila365

You have the right to access, correct, or delete your personal data on manila365. To request your data, contact our support team with your account details. We will compile your data into a readable format and send it within 10 business days. To request corrections, use your account settings to update your profile, or contact support for assistance.

To request deletion, contact our support team. We will delete your personal data within 30 days, except where we are required by law to retain it (typically 7 years for financial records). Your account will be closed immediately upon deletion request.

If you believe we have misused your data or violated your privacy rights, you may file a complaint with our support team. We will investigate and respond within 15 business days. If you remain unsatisfied, you may escalate to the data-protection authority in your jurisdiction.